Shipping and Returns
UK Shipping
Delivery Times
Original paintings are usually dispatched within 3 days. Delivery typically takes around 2 days.
Limited edition prints and greetings cards are usually dispatched within 1–3 days. Delivery typically takes around 2 days.
Sketch Squares are despatched within 1 day in the lead up to and during November Squares and in 1-3 days at other times.
All items are sent using tracked services, with signature on delivery where available.
Delivery Costs
All prices include shipping to the UK.
This includes insurance for loss or damage in transit.
Collection
Collection is available and can be selected at checkout
International Shipping
Delivery times may be longer depending on destination.
Tracking may not be available for all international services.
Shipping costs vary depending on location and will be confirmed at checkout or quoted separately for larger works.
Import duties and taxes
Duties and taxes for the US and EU will be included in the price at checkout. For other countries, it is more difficult to predict whether duties and tax will be applied. Where such duties and taxes are applied, please make arrangements with the local authorities to makes any payments.You can usually find guidance on expected charges from your country’s customs authority or postal service website.
Returns Policy
Damaged or incorrect items
I always take the greatest of care when packing my products. Unfortunately, sometimes items can be damaged or lost during shipping, which I understand can be very disappointing. If your item is lost in the post or arrives damaged or is incorrect, please contact me (faye@fayebridgwater.com) so we can discuss a refund or replacement.
Returning items because you have changed your mind
I want you to be happy with your new artwork. If it just isn’t right for you, you can return it within 30 days.
Before returning any items for any reason, please do contact me at faye@fayebridgwater.com. Please also ensure you return the item in its original packaging.
Refund Arrangements
I will refund payment for the item and original shipping costs to the card or account of original payment, once I receive the returned items. Please note that you will need to cover the cost of shipping the item back to me, along with any customs charges or duties. For large original paintings, original shipping costs are non-refundable due to the specialist nature of packing and delivery.